Stakeholder Engagement

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The LIXIL Group proactively engages with stakeholders to help improve the quality of people’s daily lives and resolve social issues.

Action plan Hold regular top-level meetings with external experts and disclose the content of these meetings
KPI Number of top-level meetings held across the Group and meeting quality based on meeting content

Target / ProgressOPEN or CLOSE

  • Target for FYE2018

  • ・Establish a system to facilitate at least one top-level meeting each year

    ・Communicate the content of the top-level meeting with the Board

    ・Disclose the content of the top-level meeting

  • Target for FYE2018

  • ・Conducted top-level meeting on February 13, 2018, with external experts

    ・Held a SDG workshop and an executive-director level discussion

Action plan Hold regular stakeholder engagement meetings and disclose the content of these meetings
KPI Number of stakeholder meetings held across the Group and meeting quality based on meeting content

Target / ProgressOPEN or CLOSE

  • Target for FYE2018

  • ・Hold at least one annual dialogue with each group of stakeholders (shareholders, employees, business partners, local residents, end users, suppliers, etc.)

    ・Establish a system for disclosing our engagement activities and resulting outcomes, for internal and external audiences

  • Target for FYE2018

  • ・Held at least one annual dialogue with each group of stakeholders

    ・Created a website to disclose our engagement activities and resulting outcomes for internal and external audiences

Our Approach

Our success depends on the support of a broad range of stakeholders. We are committed to proactively engaging with our stakeholders (including customers, business partners, community members where our operational facilities are located, shareholders, our employees and their families) to collect and incorporate their opinions in our business operations and social contribution activities.

Relationship with Stakeholders

Stakeholders Type of Engagement
Customers We incorporate customer opinions as well as provide timely and appropriate disclosure on our products and services. We offer customer support via telephone, email, and 135 showrooms globally.
Details (PDF : 4.4MB、P.73) >
Suppliers We build and maintain strong relationships with our suppliers by facilitating two-way communication. In response to recent Responsible Procurement Surveys, we share our procurement policies, recognize current circumstances, and follow through on promised improvements. We also hold regular meetings with suppliers to share information on regulatory trends and new corporate purchasing strategies.
Details (PDF : 4.4MB、P.66) >
Local Communities The LIXIL Group operates 93 factories worldwide. As a responsible corporate citizen, on top of respecting local culture and customs and creating responsible products and jobs, we also contribute to the development of the surrounding community in which we operate. We hold community dialogues at factories and sales offices in Japan to encourage communication with local residents.
Details (PDF : 4.4MB、P.62) >
Shareholders and Investors We hold 439 discussions this year with investors around the world to help promote sustainable growth and enhance corporate value. We disclose timely and transparent information in English and Japanese via our Annual Report (Integrated Report from FYE2016), our Investor Relations web pages, and the Tokyo Stock Exchange website.
Details (LIXIL) >
Employees The LIXIL Group boasts approximately 65,000 employees. We strive to create an inspiring working environment that encourages diversity and incorporates employee opinion expressed via systematic global employee satisfaction surveys or discussions between the union and the company.
Details (PDF : 4.4MB、P.30) >
NPOs, NGOs and Universities We partner with NPOs/NGOs and universities in the research and development related to global sanitation, and support environmental education for next-generation leaders.
Government, Industrial Association Engaging in vigorous but transparent dialogue with government authorities is a necessary process to help shape a sustainable society. As a part of this, we are involved in several associations whose missions include engaging with government on behalf of their respective industry, including window sash, plumbing, metals, and other industrial and business associations. By being a member of these associations, we are up-to-date with current and pending changes in laws and international agreements that may affect our industry. (Total political contributions (FYE2015-2017): less than JPY 1 million per year; (FYE2018): less than JPY 1.1 million per year. Total fees relating to industrial associations and others*: JPY 26.4 million (FYE2015); JPY 29.5 million (FYE2016); JPY 55 million (FYE2017); JPY97.6 million (FYE2018).

*Total fees from FYE2015 and FYE2017 include ASD Americas Holding Corp. (American Standard) and GROHE Group S.à r.l. (Grohe), respectively

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