Stakeholder Engagement

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LIXIL proactively engages with stakeholders to help improve the quality of people’s daily lives and resolve social issues.

Our Approach

LIXIL’s success depends on the support of a broad range of stakeholders. We are committed to proactively engaging in dialogue with all of our stakeholders, including customers, business partners, members of the communities where our operational facilities are located, shareholders and investors, and our employees and their families, to collect and reflect their opinions in our business operations and corporate social responsibility activities.

Relationship with Stakeholders

LIXIL invites external experts to hold sustainability workshops for the Corporate Responsibility (CR) Committee, which consists of executive officers from each functional division in the head office and representatives from each technology business. So far, we have held lively discussions around various themes, such as contributing to Sustainable Development Goals (SDGs) through our business, and reflected the content of those discussions in LIXIL initiatives.

Key Stakeholder Engagement

Stakeholders Type of Engagement
Customers We incorporate customer opinions, and provide timely and appropriate disclosure on our products and services. We offer customer support via telephone, email, and 116 showrooms worldwide.
Customer Satisfaction >
Suppliers We build and maintain strong relationships with our suppliers by facilitating two-way communication. Based on the results of our responsible procurement surveys, we share our procurement Principles, recognize current circumstances, and follow through on promised improvements. We also hold regular meetings with suppliers to share information on regulatory trends and new procurement strategies.
Supply Chain Management >
Local Communities LIXIL operates 80 factories worldwide. As a responsible corporate citizen, in addition to respecting local cultures and customs and creating responsible products and jobs, we also contribute to the development of the communities in which we operate. We hold community dialogues at factories and sales bases in Japan to encourage communication with local residents.
Community >
Shareholders and Investors We held 357 discussions this year with investors around the world to help promote sustainable growth and enhance corporate value. We disclose timely and transparent information in English and Japanese through our Annual Report (Integrated Report from FYE 2020), our investor relations web pages, and the Tokyo Stock Exchange website.
Investor Relations >
Employees LIXIL boasts approximately 55,000 employees. We strive to create an inspiring working environment that encourages diversity and incorporates employee opinions expressed through regular global employee opinion surveys or discussions between the union and the company.
Our People >
NPOs, NGOs, and Educational and Research Institutions We partner with non-profit organizations (NPOs), nongovernmental organizations (NGOs), and educational and research institutions to facilitate research and development related to global sanitation, and support environmental education for the next generation.
Government Authorities and Industrial Associations Engaging in vigorous and transparent dialogue with government authorities is necessary to shape a sustainable society. As part of this process, we are involved in several industrial and business associations whose missions include engaging with public authorities on behalf of their respective industries, including window sashes, plumbing, and metals. Participating in these associations helps keep us up-to-date with current and pending changes in laws and international agreements that may affect our business.

(Total political contributions: Less than JPY 1.1 million in FYE 2018; Less than JPY 0.8 million in FYE 2019; Less than JPY 0.3 million in FYE 2020)
(Total fees relating to industrial associations and others: JPY 97.6 million in FYE 2018; JPY 86.2 million in FYE 2019; JPY 64.5 million in FYE 2020)

* ASD Americas Holding (American Standard) and GROHE Group (GROHE) have started to be included in the above calculation from FYE 2015 and FYE 2017, respectively, following mergers and acquisitions, and Permasteelisa Group from FYE 2019.

Examples of cooperative initiatives with stakeholders

SDG House

LIXIL is cooperating on the SDG House project which tackles SDGs in the housing sector to help achieve sustainable cities and communities. The SDG House project has been designed primarily by professors Norichika Kanie and Hiroto Kobayashi from Keio University Graduate School and full-time lecturer Norihisa Kawashima from Meiji University around the concept of creating housing that offers ultimate comfort for both residents and society at large. Under that concept, the team has built a model house that it hopes will become the gold standard by 2030 by conducting quantitative testing and evaluation of SDGs-related impacts across all processes from design through construction and operation.

The SDG House, designed by Kawashima’s architecture firm Nori Architects, was completed in March 2020. Its passive design utilizes renewable energy and incorporates various ingenious features including energy conservation and energy creation measures, sustainable materials and construction methods, water conservation, natural disaster preparedness and response, and IoT functionality. LIXIL has provided a range of products that can help achieve SDGs including washbasins and system kitchens with Eco-Handles, the Resilience Toilet* that can be used during natural disasters, energy- and water-saving toilets, and bath units and exterior doors that offer a high degree of thermal insulation.

* Originally designed for public facilities, so requires special plumbing

SDG House

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