LIXIL makes pioneering water and housing products that solve everyday, real-life challenges, making better homes a reality for everyone, everywhere.
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Stakeholder Engagement
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Progress in FYE2025 (as of March 31, 2025)
- Donation through Cleanliness for All Project
- JPY 20 million
- Donation through Liveable Home, Liveable Planet Project
- JPY 29.06 million
- Dialogues with investors
- 397 times
- LIXIL Community Day participants:
- over 9,400
- Outreach classes
- 69,682 cumulative participants
Our Approach & System
LIXIL incorporates Impact Strategy into our business strategies, working with stakeholders to create a positive impact and solve social issues. Recognizing the role we must play, we are also committed to contributing to the local communities where we operate. We provide humanitarian assistance in times of natural disasters and other emergency situations, and we offer education and cultural value to communities and children who will create the future. In particular, we focus on activities related to the three strategic pillars of our Impact Strategy where we leverage our expertise: Global Sanitation & Hygiene, Water Conservation & Environmental Sustainability, and Diversity & Inclusion.
LIXIL’s Impact Strategy Committee is composed of executive officers and senior managers from corporate functions and our business divisions. The committee ensures timely and appropriate strategic actions across LIXIL, considering the impacts on and contributions to different stakeholders, as well as our community development and cooperation efforts. Outcomes and resolutions from the committee's meetings, held quarterly in principle, are communicated to our business divisions, which are then accountable for implementing specific initiatives. These divisions also respond to and partner with a diverse range of stakeholders to drive broader and more significant positive impacts.
Dialogues with Key Stakeholders
| Stakeholders | Types of Engagement |
|---|---|
| Customers | At LIXIL, we incorporate customer opinions into our products, services, and business operations and provide timely and appropriate disclosure regarding our products and services. We offer customer support by phone, email, at 113 showrooms worldwide, and via online showrooms globally. |
| Suppliers | We strive to build and maintain strong relationships with our suppliers by facilitating two-way communication. Based on the results of our responsible procurement surveys, we share our Procurement Principles, recognize current circumstances, and follow through on promised improvements. We also hold regular meetings with suppliers to share information on regulatory trends and new procurement strategies. |
| Shareholders and Investors | In FYE2025, we conducted 407 dialogues with investors worldwide to promote sustainable growth and enhance corporate value. Every year, we hold an online briefing for institutional investors. As part of our commitment to the sustainable enhancement of corporate value, we explained our initiatives to create innovation that maximizes our impact and answered questions from the audience during the session held in FYE2025. We disclose information in English and Japanese in a timely manner through our Integrated Report, our investor relations web pages, and the Tokyo Stock Exchange website. Investor Relations > Briefing for institutional investors > |
| Employees | LIXIL has approximately 48,600 employees worldwide. We are committed to fostering an inclusive and motivating workplace that incorporates employee feedback, expressed through our employee feedback survey and in discussions with the labor union. |
| Local Communities | With 77 factories worldwide, we recognize our responsibility as a corporate citizen. Beyond respecting local cultures and customs and creating responsible products and jobs, we also contribute to the development of the communities in which we operate. In Japan, we hold community briefings and factory visits, both in-person and online, to encourage open dialogue with local residents. Our employees also share LIXIL's expertise on social issues such as sanitation, the environment, and diversity by teaching classes at local schools. In addition, in response to the growing social interest in the SDGs, we launched LIXIL x SDGs NEXT STAGE, an initiative to communicate LIXIL’s contributions to SDGs more widely in Japan. |
| NPOs, NGOs, and Educational and Research Institutions | LIXIL partners with non-profit organizations (NPOs), non-governmental organizations (NGOs), and educational and research institutions to facilitate research, develop solutions, and provide seminars. |
| Government Authorities and Industrial Associations | LIXIL builds good relationships with government agencies while maintaining a healthy, ethical attitude and behavior. We provide information to government authorities based on our expertise, and we work in collaboration to solve issues faced by the countries and regions where we operate. We also actively participate in initiatives worldwide to contribute to solving issues faced by the industry as a whole. |
Stakeholder Cooperation in Our Three Strategic Pillars
● Global Sanitation & Hygiene
Through collaborating with international organizations, specialist groups, NGOs, and business partners that have expertise or influence in the fields of water and sanitation to develop products that are tailored to regional needs, we build local production and sales sites, develop human resource capabilities, promote sales activities, and create demand by raising awareness of pertinent issues.
- Donations through the Cleanliness for All Project:
- Approx. JPY 20 million
We also make our financial donations through our “Cleanliness for All Project - Improving access to sanitation and hygiene worldwide - ” that aims to help improve sanitation and hygiene in countries and regions without basic sanitation facilities. In FYE2025, LIXIL donated a total of JPY 20 million through our MAKE A SPLASH! global partnership with United Nations Children's Fund (UNICEF).
Joining the Impact Investment Initiative for Global Health
In August 2025, during a high-level panel at the 9th Tokyo International Conference on African Development (TICAD 9), LIXIL announced that it has become a partner of the Impact Investment Initiative for Global Health (Triple I for Global Health).
Launched at the G7 Hiroshima Summit in May 2023, this initiative aims to contribute to solving social issues by expanding impact investment in the global health sector, particularly to address challenges in low- and middle-income countries.
By becoming a partner, LIXIL joins a global network of over 110 organizations, gaining access to showcase its Water, Sanitation and Hygiene (WASH) initiatives and the chance to provide input on international policies and standards, including impact measurement.
Learn more about a high-level panel at the 9th Tokyo International Conference on African Development (TICAD 9) (Opens new window) >
Impact through Global Partnerships >
Solving Sanitation and Hygiene Challenges in Local Communities
Around the world, LIXIL is working to address sanitation and hygiene challenges in local communities by improving sanitation facilities.
In Alabama, where 80% of rural homes have either failing or non-existent sanitation systems, LIXIL Public Partners (LPP) worked with a local NGO, the Blackbelt Unincorporated Wastewater Program (BBUWP) to solve water, sanitation and hygiene-related issues for local residents by promoting and strengthening public-private partnerships, including collaboration with the Alabama state government, universities, public institutions, and wastewater treatment company FujiClean.
Pioneering Solutions to a Sewage Crisis in Rural Alabama >
Learn more about LIXIL Public Partners (LPP) >
Installing wastewater treatment facilities in Lowndes County, Alabama
Developing Next Generation of Plumbers in the Sanitation and Hygiene Area
The sanitation industry is facing a chronic shortage of skilled technical experts. To help address this challenge, LIXIL collaborates with relevant organizations across the United States, Europe, Asia, and Africa to provide training programs for plumbers.
Programs for training plumbers
Young female students explore careers in the trades through a hands-on event with Tools & Tiaras, part of the TradeUp Program
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GROHE Installer Vocational Training and Education (GIVE) Program
Through the GIVE program, LIXIL collaborates with over 70 institutions across Europe to train skilled plumbers. GIVE equips the institutions with modern equipment, training materials, and a written examination, ensuring that participants receive practical education and training based on a consistent methodology.
Learn more about collaboration (Opens new window) PDF: 5.8MB >
GIVE program participants
Improving Sanitation and Hygiene in Disaster-Affected Communities
LIXIL actively contributes to securing access to basic sanitation and hygiene in areas affected by natural disasters or conflicts, enabling survivors to live safely and with dignity.
In such areas, inadequate or damaged facilities and a shortage of skilled personnel often exacerbate already poor sanitation situations and increase the risk of disease outbreaks. LIXIL is committed to helping ensure safely-managed sanitation and hygiene for communities in urgent need through teaching plumbing skills and its SATO business, which offers a series of innovative, life-saving, and affordable toilet and handwashing solutions.
Learn more about Global Sanitation & Hygiene >
In Japan, LIXIL provides a variety of disaster relief, including product and monetary donations. In the immediate aftermath of the 2024 Noto Peninsula earthquake, LIXIL donated JPY 10 million to Japan Platform, a specified non-profit organization, for emergency humanitarian assistance in the affected areas, while the LIXIL labor union contributed JPY 1 million to the Japan Red Cross Society. Additionally, we provided free inspections of our products, including bathrooms, toilets, and kitchens, in affected homes as part of our recovery support.
We also contribute to disaster relief through products based on years of research on disaster-related issues. Designed with disasters in mind, Resilience Toilet can be switched from a regular flush using five liters of water to an emergency flush using only one liter, which helps address issues at evacuation centers. Resilience Toilet is being installed in schools, gymnasiums, and government buildings that serve as evacuation centers and is also used for community disaster-preparedness training.
Resilience Toilet (Japanese only, opens new window) >
● Water Conservation & Environmental Sustainability
Think Heat: Let’s Think about Eco- and People-Friendly Temperatures
- Outreach Classes: Better Homes Enabled by the Power of Nature
- Conducted 204 times, enrolled by 5,926 participants
At LIXIL, we believe that every effort made by individuals to rethink how they live, with consideration for the global environment, collectively helps ensure that future generations can live comfortably. Guided by the key themes of “mitigation” and “adaptation” to climate change, we remain committed to working together with stakeholders to take thoughtful and practical actions.
Through this initiative, we are engaging in three areas of activity with the aim of not only supporting children around the world but also protecting and nurturing children in our local communities.
Liveable Home, Liveable Planet Project
- A Project to Aid Children Affected by Climate Change -
Through the Liveable Home, Liveable Planet Project, which LIXIL launched to support children around the world affected by climate change, we donated a total of JPY 29.06 million to the Japan Committee for UNICEF in FYE2025. The donation will be used for two purposes: 1) emergency assistance for children affected by natural disasters in countries and regions vulnerable to climate change, and 2) support for climate change measures that strengthen adaptive capacity and resilience. A portion of this donation supported children and families in Vietnam and Thailand affected by Typhoon Yagi (Typhoon No. 11) and floods and landslides caused by the southwest monsoon in September 2024. Another portion was allocated to communities in the Philippines, which are suffering from increasingly frequent weather-related disasters.
Learn more about the Livable Home, Liveable Planet Project (Japanese only, opens new window) >
ECO Sharing Through Windows Project
“ECO Sharing Through Windows Project” aims to protect children in local communities from heatstroke by promoting both mitigation measures to reduce CO2 emissions from houses with high-insulated windows and doors and adaptation measures to prevent indoor heatstroke by installing exterior sunshades onto residential dwellings. In partnership with local governments and business partners, we donate external sunshades to public childcare centers to help protect children from the risk of indoor heatstroke. This initiative is funded by a portion of the revenue generated from the sale of thermal windows and other products that help reduce CO2 emissions. To date, we have donated external sunshades to 57 facilities in the Kita-Kanto, Koshinetsu, Kanto, Kansai, Chugoku, and Kyushu regions in Japan.
Learn more about the ECO Sharing Through Windows Project (Japanese only, opens new window) >
Outreach Classes: Better Homes Through the Power of Nature
LIXIL conducts outreach classes primarily at elementary schools, as part of our commitment to nurturing the next generation in our communities. To date, we have conducted 204 sessions with approximately 5,926 participants. The classes introduce specific examples of adapting homes to seasonal changes and techniques for living comfortably by utilizing natural wind, light, and heat. During the sessions, we also encourage the children to apply the knowledge they have learned to their own homes through hands-on activities, helping them build practical life skills.
Encouraging Efficient Water Use in the Community
LIXIL is working with the Alliance for Water Efficiency (AWE), which promotes water efficiency policy at the state and federal level in the United States, to help teach communities how to conserve water. As part of the initiative, LIXIL provided water-efficient products to retrofit 200 homes in Houston, Texas, as part of a pilot program to demonstrate the benefits of water efficiency. Meanwhile, the LIXIL team behind Droplet, LIXIL’s simple and smart water monitoring device, is partnering with AWE to research consumer water use, and is planning a pilot program using the Droplet in consumer homes. LIXIL also sponsors an annual meeting of national experts and water utilities operators from across the United States to advance policy in this area.
Learn more about Droplet (Opens new window) >
Also in the US, LIXIL is working with Wastewater Alternatives Innovation (WAI) in Hawaii to protect its aquatic ecosystems by improving sanitation and hygiene. The introduction of innovative solutions to replace existing sewage treatment systems is an essential part of this drive. LIXIL, as a WAI technology partner, is conducting pilot programs for the practical application of water-efficient facilities. LIXIL is also advocating policy recommendations for solving these sanitation issues across the state together with WAI.
Raising Aquawareness: LIXIL & Team Ocean's Commitment to Water
In Europe, LIXIL sponsors Team Ocean’s rowing expedition to raise awareness of the global water crisis and foster responsible water consumption. GROHE Team Ocean is committed to raising "Aquawareness" – fostering a consciousness for saving water through responsible usage and sustainable practices.
In 2024, GROHE Team Ocean’s inaugural expedition traced the Rhine River from its source in the Swiss Alps to the North Sea. This journey highlighted the rapid 10% loss of Swiss glacial volume in just two years. Their second expedition in 2025 involved a non-stop, 4,300 km row from California to Hawaii, officially setting a world record as the first and fastest mixed team of three to row this route. Acting as a “living laboratory,” the team highlighted the need for water self-sufficiency, by making their own drinking water from seawater and living on less than six liters of water per day.
LIXIL and Team Ocean share a commitment to promoting the value of water, driving behavioral change, and supporting access to safe drinking water as a fundamental human right. This partnership amplifies our collective social impact and directly aligns with LIXIL’s Impact Strategy.
Learn more about Team Ocean (Opens new window) >
● Diversity & Inclusion
Collaborative Project with Heralbony : Tiles Featuring Artworks by Neurodivergent Artists
As a part of our initiatives to promote diversity and inclusion, LIXIL has launched Ecocarat tiles featuring Art Brut artworks, created by neurodivergent artists contracted to Heralbony Co., Ltd. By paying a portion of the profits from product sales to the artists as license royalties, which becomes their new source of income, we support the creation of an inclusive society where everyone can thrive.
LIXIL aims to transform perceptions of disability by presenting the work of artists as social business rather than welfare or charity.
Learn more about ECOCARAT x ART BRUT (Japanese only, opens new window) >
Supporting Elderly Citizens in China: Aging Experience Centers
To address China's rapidly aging society, LIXIL is collaborating with local authorities in Shanghai to support innovative “Aging Experience Centers.” These centers provide a unique opportunity for elderly citizens to directly engage with and evaluate LIXIL's specialized facilities and equipment. We also had a dialogue with care workers at the community service center to share information about our products and relevant government subsidies for elderly care.
Aging Experience Centers
Dialogue session
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Our LIXIL Community Day, held in October every year, is a day when executives and employees from all workplaces and regions around the world take part in corporate citizenship activities relating to our three strategic pillars during working hours. Employees take on the entire responsibility of planning and executing each team’s activities, which helps improve employee engagement and promote understanding of our Impact Strategy. In FYE2025, over 15,000 people participated in more than 150 Community Day activities, including community cleaning, outreach classes, and initiatives to reduce adverse impacts on the environment.
We celebrate the efforts and achievements of participating members and invigorate activities by introducing outstanding initiatives that are making a difference in local communities to all employees via internal social media.
LIXIL Community Day
Education and Culture
LIXIL’s Outreach Classes for Future Generations
At LIXIL, we are committed to providing Education for Sustainable Development (ESD), offering outreach classes to empower the children who will shape our future to think for themselves and take action.
We conduct outreach classes using original teaching materials centered around the three core pillars of our Impact Strategy—Global Sanitation & Hygiene, Water Conservation & Environmental Sustainability, and Diversity & Inclusion—as well as on the theme of safety at home and school. Since 2010, 69,682 children have taken part in 2,052 outreach classes held at schools and events across Japan. The program also helps strengthen relationships with local communities, as the sessions are delivered by employees from our regional offices.
For Future Generations (Japanese only, opens new window) >
Community Activities at INAX MUSEUMS
Located in Tokoname, Aichi Prefecture, a city renowned for its ceramics in Japan, the INAX MUSEUMS provides visitors the opportunity to see, touch, feel, and learn about clay, ceramics, craftsmanship, and lifestyle culture. Through exhibits, hands-on experiences such as shiny clay ball making classes, clay-handling workshops, and other interactive programs, the facility offers the community rich opportunities for cultural engagement.
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