General Privacy Statement

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*If you are located in European Economic Area (“EEA”), please refer to “EEA Specific Privacy Statement” to know how your personal data is handled and protected.
*The Privacy Policy was renamed the General Privacy Statement on April 1, 2022.

This Statement on the Protection of Personal Information
LIXIL Corporation ("the Company") believe that the appropriate handling and protection of personal information is our social responsibility. The Company will strive to appropriately handle and protect the personal information (including personal information provided by you, users of the Company's website) in accordance with this General Privacy Statement (this "statement").

1. Definition of Personal Information and Personal Data

  • (1) "Personal Information" is information concerning a living individual falling under any of the following categories:
    • (a) Information that includes name, address, date of birth, gender, occupation, telephone number, email address, or any other information that may enable identification of specific individuals;
    • (b) Information that by itself does not enable identification of specific individuals, but that can be easily collated with other information and thereby enable identification of specific individuals; or
    • (c) Information that includes individual identification codes as defined under Article 2, Paragraph 2 of the Act on the Protection of Personal Information (the "Personal Information Protection Act").
  • (2) "Personal data" means Personal Information consulting Personal Information Database etc. (Article 16, Paragraph 1 of the Personal Information Protection Act).

2. Acquisition and Purpose of Use of Personal Information

  • (1) The purpose of use
    The Company will acquire your Personal Information legitimately and appropriately, and will use the same within the scope necessary to achieve the following purposes:
    • (a) Your Personal Information
    • (i) Goods such as residential building materials, commercial building materials, exterior products, and residential equipment of the Company ("the Company's Products"), and the Company's services;
    • (ii) For the purpose of providing materials or catalogs relating to the Company's Products and the Company's services that you have requested;
    • (iii) For the purpose of providing plans on the Company Products and the Company's services to you;
    • (iv) For the purpose of providing to you information, including mail magazines, on the Company's Products and the Company's services, by means such as direct or electronic mail;
    • (v) For the purpose of delivering campaign gifts or other forms of gifts to you;
    • (vi) For the purpose of introducing the Company's partners, with your approval;
    • (vii) For the purpose of investigating your usage and satisfaction of the Company's Products and the Company's services;
    • (viii) For the purpose of answering your comments or requests concerning the Company, the Company's Products or the Company's services;
    • (ix) For the purpose of providing or undertaking after-sales services or maintenance of the Company's Products; or
    • (x) For the purpose of conducting marketing analysis of purchase and usage history of Company’s product and service and using the information for advertising new products and services according to your preference;
    • (xi) For the purpose of developing new products and new services;
    • (xii) For the purpose of providing your Personal Information or Personal Data to third parties in order to achieve any of the purposes mentioned under (i) through (xi) above.
    • (b) Shareholders Personal Information
    • (i) For the purpose of internship selection (including use in questionnaires for reference in the future internship activities);
    • (ii) For the purpose of recruitment selection (including use in questionnaires for reference in future recruitment activities);
    • (iii) For the purpose of contacting the successful candidate before joining the company;
    • (iv) For the purpose of using application information of successful candidate as personnel information of the company;
    • (v) For other purposes of using to notify in the course of recruitment activities;
  • (2) In the event that Personal Information is required to be used for a purpose other than the purposes set forth in the preceding paragraph, with the exception of the following cases, Personal Information may be used on obtaining the person’s prior consent by informing the person of the purposes of use of Personal Information:
    • (a) Where it is necessary to protect the life, body or property of a person, and it is difficult to obtain the person’s consent; or
    • (b) Where it is specially necessary for the improvement of public hygiene or fostering healthy children, and it is difficult to obtain the person’s consent; or
    • (c) Where it is necessary to cooperate with a government organization, local authority or a person authorized by such body so that legally prescribed tasks can be executed, and where there is concern that obtaining the person’s consent may hinder execution of the particular task; or
    • (d) Where it is necessary to provide personal data to academic research institutions for academic research purposes (This includes cases where part of the purpose of handling such personal data is for academic research purposes, and excludes cases where there is a risk of unjust infringement of the rights and interests of individuals;)
    • (e) Where required by laws and regulations.
  • (3) The Company may change the purpose of use of Personal Information relevant to the purposes of use provided in Section 1. and within a scope deemed reasonable. In the event that the purpose of use is changed, the Company will inform the person of such change, or the same will be announced on its website.
  • (4) Excluding the cases set forth in Article 20, Paragraph 2 of the Personal Information Protection Act, the Company will not acquire special care-required personal information (Article 2, Paragraph 3 of the Personal Information Protection Act) without obtaining the person’s prior consent.
  • (5) In the event that you contact the Company with questions or comments, your call or other form of communication may be recorded. Such recordings may be used to verify the details of conversations and to better provide responsive services.

3. Joint Use

The Company may use Personal Data jointly within the scope provided below to achieve any of the purposes listed in Section 2. (1) above.

4. Provision of Personal Data to Third Parties

  • (1) In the following cases, the Company may provide Personal Data to third parties (excluding third parties in foreign countries):
    • (a) where the person’s prior consent is given;
    • (b) where Personal Data is provided to subcontractors (including sub-subcontractors) following an entrustment of the handling of Personal Data in whole or in part within the scope necessary to achieve any of the purposes listed in Section 2.
    • (c) where Personal Data is provided following a business transfer due to a merger or other reason;
    • (d) where there is joint use as provided in Section 3. above; or
    • (e) where any of the cases provided in Section 2. (2) (a) to (e) exist.
  • (2) The Company may provide Personal Data to third parties in foreign countries in any of the following cases:
    • (a) Where the person’s prior consent is given to provide Personal Data to third parties in foreign countries;
    • (b) Concerning the handling of Personal Data, where Personal Data is provided to third parties in foreign countries that have implemented measures in accordance with the provisions of Chapter 4, Section 2 of the Personal Information Protection Act by appropriate reasonable measures, and with whom the Company has ensured implementation of such measures.
    • (c) Where any of the cases provided in Section 2.(2)(a) to (e).

5. Management of Personal Information

  • (1) In addition to training and educating all the Company's officers and employees, the Company will strive to appropriately manage Personal Information, and will appoint responsible persons in each of our departments to handle Personal Information.
  • (2) The Company will strive to maintain the security of our website, etc., by preventing unauthorized access to, or leakage or loss of, or damage, etc., to Personal Information.
  • (3) The Company will conclude subcontracts with our subcontractors that include non-disclosure provisions. The Company will make efforts to have our subcontractors appropriately handle and secure Personal Information, and will prevent the leakage, re-provision or disclosure to third parties, or use of Personal Information beyond the scope of purposes listed in Section 2. (1) above.

6. Disclosure, Correction, Addition, Deletion, Cessation of Use, Removal or Cessation of Provision of Personal Data to Third Parties

  • (1) Where you would like to disclose, correct, add to, delete, have the Company cease the use of, remove or have the Company cease the provision of Personal Data, directly contact "LIXIL Corporation Personal Information Inquiry Center" described in Section 12. below. (The same applies to cases where disclosure of records provided to a third party (Article 33, Paragraph 5 of the Personal Information Protection Act) is requested.), Excluding special procedures stipulated under laws or regulations from the perspective of preventing the leakage of Personal Information, and maintaining the accuracy and security thereof, the Company will conduct any necessary investigation without delay. Only where it is confirmed that the request relates to Personal Data will the Company disclose, correct, add to, delete, cease use of, removal or cease provision of Personal Data to third parties in accordance with laws and regulations. The Company will not comply with any request that does not satisfy the requirements for making a request as provided below or any request that is deemed unreasonable based on our investigation.
  • (2) The Company will contact you without delay concerning compliance or non-compliance with your request for any of the matters mentioned in the preceding paragraph. In the event of non-compliance, the Company will strive to provide the person with an explanation of the reasons therefore.

    ◆Request for Disclosure of Personal Data◆
    Please prepare the following 3 documents and send them to the "inquiry counter" described in Section 12.
    *Please note that the person who will request will bear the postage. *Please click the link above to print out a Personal Data Disclosure Request and fill it out.
    2) Documents confirming that the person is the principal or an agent
    *Please prepare the following documents (without personal number (My Number)).
    *Please mask the "symbol", "number", "insurer number" and "QR code" on the copy of the health insurance card.
    (Example of masking: Use a non-transparent material such as sticky notes or tape to hide the area before copying. After making a copy, fill the area so that it cannot be seen.)
    Case of the principal A copy of your driver's license, passport, health insurance card, or certificate of residence, etc.
    In the case of an agent
    • ① A copy of the person's driver's license, passport, health insurance card, or certificate of residence
    • ② A copy of the agent's driver's license, passport, health insurance card, or certificate of residence, etc.
    • ③ Power of attorney indicating representation (If the representative is an attorney, the registration number and a power of attorney indicating the representative.)
    • ④ Certificate of personal seal impression

    3)Return envelope
    *Please write your contact information on the address, attach a 404 yen stamp (ordinary postage 84 yen + registered mail 320 yen) and enclose.

    ◆How to request correction, addition, and deletion of personal data, suspension of use and deletion, and suspension of provision to third parties◆
    Please prepare the following 2 documents and send them to the "inquiry counter" described in Section 12. *Please click the link above, and print out a request for correction, addition, and deletion of personal data, suspension of use and deletion, and suspension of third party provision, and fill in the necessary information.
    2) Documents confirming that the person is the principal or an agent
    *Please prepare the following documents (without personal number (My Number)).
    *Please mask the "symbol", "number", "insurer number" and "QR code" on the copy of the health insurance card.
    (Example of masking: Use a non-transparent material such as sticky notes or tape to hide the area before copying. After making a copy, fill the area so that it cannot be seen.)
    Case of the principal A copy of your driver's license, passport, health insurance card, or certificate of residence, etc.
    In the case of an agent
    • ① A copy of the person's driver's license, passport, health insurance card, or certificate of residence
    • ② A copy of the agent's driver's license, passport, health insurance card, or certificate of residence, etc.
    • ③ Power of attorney indicating representation (If the representative is an attorney, the registration number and a power of attorney indicating the representative.)
    • ④ Certificate of personal seal impression

7. Disclaimer

  • (1) On using LIXIL's website, and registering your ID and password, please manage the same extremely carefully. LIXIL bears no responsibility for any damage that you may incur arising from any unauthorized use thereof. If you have registered falsified facts or information of another person, we may suspend use of your ID and password.
  • (2) LIXIL is not responsible for the protection, management or other handling of Personal Information and any other information on any third-party websites that have been linked to LIXIL's website.

8. Compliance with Relevant Laws and Regulations, etc.

The Company will comply with the laws and regulations of Japan, guidelines etc., published by the Personal Information Protection Commission regarding Personal Information.

9. Notification of Changes to this Statement

Where required, this Statement may be amended. Since the Company cannot contact the person on every occasion, please refer to the Company's website for the latest version of this Statement.

10. Cookies

  • (1) A cookie is a small text file that the website sends to your device for the purpose of keeping records. It identifies your device, typically your web browser, but it cannot identify you as an individual.
  • (2) Cookies necessary for a personalized user experience remember your preferences (e.g. language used) as well as your activities (e.g. login status, items in cart, etc.) on our website, while other cookies provide enhanced functionality, gather analytical data to improve performance, enable us or our Adtech partners to deliver personalized advertisements by tracking you across the internet, or enable sharing via social media.
  • (3) You can choose whether to allow us or third-parties (our Adtech and social media partners) to set cookies which are not strictly necessary for the functioning of the website via the cookie banner and settings provided on the individual websites (available where legally required).

  • (4) In order to improve the quality of the Company uses analytical and marketing tools such as Google Analytics to measure our services, including our website. Google collects, records and analyzes your visit history on our website based on cookies issued by The Company. We may use this information for our services to understand how you use our services. For the terms of use of Google Analytics and Google’s privacy policy, please visit the following Google’s websites.
    Google Analytics Terms of Service: http://www.google.com/analytics/terms/jp.html
    Google Privacy Policy: http://www.google.com/intl/ja/policies/privacy/
    Google Analytics Opt-put Add-on: https://tools.google.com/dlpage/gaoptout?hl=ja

11. Security

The Company's website automatically encrypts and transmits information over the Internet, and communicates with secure sockets layer (SSL/TSL) to transmit forms. However, if you don’t use a browser which supports TLS version1.2 or later functionality of SSL/TSL may be adversely affected. We recommend using the latest version of Google Chrome, Safari, Firefox or Microsoft Edge.

12. Contact Us

Contact the Company with any inquiry regarding this Statement as follows:

LIXIL Corporation Personal Information Inquiry Center
2-1-1 Ojima, Koto-ku, Tokyo 136-8535, Japan
e-mail: privacyjapan■lixil.com
(Please replace ■ with @ when sending an email. )

Revised February 1, 2015
Revised May 30, 2017
Revised December 3, 2018
Revised December 1, 2020
Revised March 9, 2021
Revised April 1, 2022

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