Our Approach & Structure

The LIXIL Group compiled the LIXIL Group Code of Conduct in April 2015 to clarify the Group-wide compliance policy and ethical standards. We actively take steps to ensure that all employees and officers across the Group fully embrace and uphold these principles.

To promote fair business activities and instil a firm compliance culture, we have established the Compliance Committee, chaired by the Chief Legal Officer, which provides guidance on structuring and managing appropriate systems to Group companies, monitors compliance with various laws and regulations, and performs periodic checks on the compliance programs.

Going forward, we are looking to develop concrete policies and guidelines based on the Code of Conduct, ensure employee awareness and conduct regular reviews, and thereby enhance the effectiveness of our compliance program across the Group.

Compliance Training

To enhance employees' understanding of compliance, we have translated the LIXIL Group Code of Conduct into 19 languages, distributed hard-copies to all employees around the world, and published it on our intranet.

Training sessions are held to deepen employees' understanding of the Code of Conduct, and all employees are required to acknowledge and comply with the code every year. As an additional effort, we make case studies available on our intranet, describing correct compliance actions to take in potential real-life work situations.

Concern-raising System

The LIXIL Group's Concern-Raising Policy is a global policy which guarantees confidentiality, clearly prohibits retaliation and sets out procedures. In accordance with the policy, we operate concern-raising processes globally to gather details of compliance violations, ensure early action on any wrongdoings and violations, and enable preventative measures.

A web-based third party concern-raising system is now available in 15 languages to all the employees around the globe. In addition, the system in Japan allows employees to report directly to management and compliance officers, and also provides a reporting structure with external lawyers serving as contacts for some of our Group companies, depending on the needs of each company.

Through either reporting channel, we ensure the confidentiality of the reported concerns and allow those making the report to stay anonymous. Appropriate actions are taken to ensure that individual submitting the report does not experience any retaliation as a result.

Receiving Compliance Information from Business Partners

Through its corporate activities, the LIXIL Group seeks to be a company that is widely trusted by society.

To support this objective, we welcome information from our business partners such as suppliers and service providers on any potential compliance violations by the LIXIL Group. By using a law firm for activities in Japan and LIXIL Compliance Hotline – Speak Up! for outside of Japan to serve as the contact point to receive such information, we strive to take appropriate actions and prevent further violations.